Shipped item didn't arrive

Andrew Lee -

Question
I ordered product from TUMI and received three attempted delivery notices to my office. I was at lunch every time they attempted delivery and no one else was around to receive the package. Can you get Fed Ex to reattempt delivery and change the time that they deliver to my office to a morning delivery?

Answer
When you place an order from TUMI National, you will receive a FED EX TRACKING NUMBER via email (the tracking info will tell what day it will arrive your destination). Please track your packages and make sure someone is available at your office the day your packaged is scheduled to be delivered. If no one is available to receive the package (they deliver at businesses any time between 9-5, often during the lunch hour) they will attempt delivery 3 times. If they are not able to deliver, they will hold at their terminal for up to 7 days. You’ll have to go pick it up at their location.  Often these are at out of the way places. Its best to follow the tracking info sent to you and be available on the day you are supposed to receive your shipment. TUMI National has no control over when Fed ex delivers the package nor are we able to get them to reattempt delivery once they've made three attempts. Please track your packages!

  • If your shipping address is a business, Fed Ex will deliver ANYTIME Monday thru Friday, between 9 a.m. - 6:00 p.m.
  • If your shipping address is a home address, Fed Ex will deliver ANYTIME Tuesday thru Saturday, between 8 a.m. - 8:00 p.m.
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